Archive for June, 2012

Email Clients vs Webmail

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A few years back the options for receiving email were small and Microsoft took a large chunk of that with their Outlook and Outlook Express Clients.  Now it’s all change and there are a lot more options available.

You Have Mail

Web mail is a large growing trend as having the power to receive your emails from any computer or mobile device gets more and more important.  Programs like Gmail, Hotmail and Yahoo are some of the big names out there.

In this Blog we come up against another related question of what to use in POP3 vs IMAP.  More on that in a bit.

There is one significant bonus about using Web mail that stands out a mile and that’s the fact that it is Web-based so you can login to you email from any PC in the world as the emails are stored on a central server.  Great – Are there any downsides??  Not many but the one downside with Web mail if you are a heavy user of it is that you are probably limited on how many emails can be stored whereas Outlook for example saves the emails to your PC and therefore the storage limit is limitless or at least to the size of your Hard Drive which are normally pretty large these days.

I often get asked about what people should use and to be honest the answer is dependant on your situation and lifestyle.

If you travel a lot then my suggestion would be to go for Web mail as this can be easily integrated with IMAP which means you can get your email on several different devices at once, for example, a Desktop, your Laptop and your Mobile Phone.  All synced together.

As I said above, with IMAP your emails are stored on a central server so when you delete an email it is deleted from all your devices as they are all viewing the same thing.

Here’s an analogy for you that may explain this better:

Let’s say you and 2 friends can all see a tree that has 3 leafs on it.  If one of your friends pulled a leaf off the tree you would all only see a tree with 2 leafs.  In this case the tree is the server, the leafs are the emails and you and your friends are the devices.  This is how IMAP works.

POP3 is slightly different where using the analogy above your friend would remove a leaf and keep it to view later so you and your other friend would not get to see the leaf (email).  This is more for the person who uses one computer at home and wants their email downloaded when they click Send/Receive.

If you need more detail or a better analogy for this then please do comment and I’ll come up with something else.

At Easy PC Advice we can advise you for FREE and setup your email accounts to suit you.

Local or Remote PC Advice?

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Technology is moving very fast these days and the ability to control someone else’s computer form another location is readily available.

So this poses the question, do you pay for someone to come out to you home to repair your PC Problems or do you get someone to do this remotely?

Let’s take a look at the positives of Remote Support first:

  1. The company cannot charge you a call-out fee as there is no call-out
  2. You can normally get the help you need instantly as there is no travel involved

What about the negatives:

  1. No Face-to-Face contact
  2. No real customer service from a phone
  3. If something major happens would you get the same person again or do you have to go through constant “Press 1 for this” etc?
  4. Remote Support cannot help with Hardware failures or internet failures.
  5. Do you really know who is tampering with your PC?

On the flip side, there is the Local I.T. Support company.  Let’s take Easy PC Advice for example.

  1. We give FREE advice over the phone.
  2. We can book you in up until 9pm weekdays to come to your home.
  3. Like most Local PC Support companies we can fix all types of computer problems so you only have to get to know one company.
  4. We do charge a small call-out fee but we do not have premium rate call centre’s which an hour can remove £50-£60 from your wallet or purse.
  5. Regular customers’ don’t even pay a call-out so the rates are even cheaper.
  6. Our rates are clearly displayed on our site so you know what you will be spending.
  7. If you need to drop a laptop off to us you can bring it to us yourself without fear of wondering where you are sending it off to.
  8. We also do Remote Support but at least you know we are local in case you need us to attend your home.

What are the negatives then of Local Support?

Well, to be honest, if you want to make sure the job gets done correctly, we always advise to go for local support so that if you are not happy with anything you can discuss this in person with the technician.  If they are a reputable company then they won’t have a problem either explaining what they have done or carrying out the service to your specifications.

We have had a lot of comments from our customers’ that we always love to share on our website.  See our Testimonials Page for feedback and if you need Local I.T. Support and live in or around the Watford area, give us a call.

We are always happy to help.