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Local or Remote PC Advice?

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Technology is moving very fast these days and the ability to control someone else’s computer form another location is readily available.

So this poses the question, do you pay for someone to come out to you home to repair your PC Problems or do you get someone to do this remotely?

Let’s take a look at the positives of Remote Support first:

  1. The company cannot charge you a call-out fee as there is no call-out
  2. You can normally get the help you need instantly as there is no travel involved

What about the negatives:

  1. No Face-to-Face contact
  2. No real customer service from a phone
  3. If something major happens would you get the same person again or do you have to go through constant “Press 1 for this” etc?
  4. Remote Support cannot help with Hardware failures or internet failures.
  5. Do you really know who is tampering with your PC?

On the flip side, there is the Local I.T. Support company.  Let’s take Easy PC Advice for example.

  1. We give FREE advice over the phone.
  2. We can book you in up until 9pm weekdays to come to your home.
  3. Like most Local PC Support companies we can fix all types of computer problems so you only have to get to know one company.
  4. We do charge a small call-out fee but we do not have premium rate call centre’s which an hour can remove £50-£60 from your wallet or purse.
  5. Regular customers’ don’t even pay a call-out so the rates are even cheaper.
  6. Our rates are clearly displayed on our site so you know what you will be spending.
  7. If you need to drop a laptop off to us you can bring it to us yourself without fear of wondering where you are sending it off to.
  8. We also do Remote Support but at least you know we are local in case you need us to attend your home.

What are the negatives then of Local Support?

Well, to be honest, if you want to make sure the job gets done correctly, we always advise to go for local support so that if you are not happy with anything you can discuss this in person with the technician.  If they are a reputable company then they won’t have a problem either explaining what they have done or carrying out the service to your specifications.

We have had a lot of comments from our customers’ that we always love to share on our website.  See our Testimonials Page for feedback and if you need Local I.T. Support and live in or around the Watford area, give us a call.

We are always happy to help.

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